The basics of Marketing
Marketing is multifaceted. For those just starting out, it can seem as though you are trying to piece together a complex puzzle with limited pieces. Luckily, once broken down, marketing reduces to just 7 principles. If you master these principles, you will have mastered the basics of marketing.
The 7 principles are known as the 7 Ps of marketing. They are a set of globally recognised marketing principles that you can use in any combination to market your product or service. The 7 Ps are merely tactics you can use to engage with and satisfy your target market. Using them in different combinations to meet your audience’s needs is known as using a “tactical marketing mix.”
The 7 Ps, in no particular order of importance, are:
Product
Price
Promotion
Place
Packaging
Positioning
People
Product is the first P and refers to what you are selling, including all the features, advantages, disadvantages and benefits that your customers will enjoy from using your product or service. All of these are important considerations when planning out your marketing strategy. You should critically assess your product and ask questions such as: “Is my product suitable for the market of today?” and “Does my product have a superior point or function compared to my competitors?” If not, why not? If yes, then explain what those selling points are.
Price is the second P and refers to the pricing of your product and services. It is important to develop a habit of continually re-examining whether the prices of your products are still appropriate to the current market and its economic realities.
Promotion is the third P and includes all the ways in which you can tell your audience about your product or service. It also includes how you then market and sell to your audience through advertising, sales tactics, promotions and direct marketing. Making the smallest changes in how you promote your product can have dramatic effects on your business’ growth. The key is to experiment with how you market to your audience, as eventually whatever tactic you use will no longer work and you will need to find new avenues to explore.
The fourth P is straightforward. Place refers to where your product or service is made, sold or distributed. Customers’ access to your products is important, as customers need to find you to use your product or service.
Packaging is the fifth P. How your product or service looks is important, as visuals are usually the first thing your customers will notice when purchasing. Studies have shown that people make up their mind within the first 30 seconds of engaging with your company. Consider what your customers will see from the first moment they interact with your product or service. Packaging is all about what others see looking from the outside in. A critical eye for small details will go a long way in building your brand’s reputation as high-quality and desirable.
Positioning is the sixth P. This is all about how you are positioned within the market and in your customers’ minds. How do people think of your business? How do they talk about your business when you aren’t present? These are all the questions you should consider when thinking about your current position and the position you want to fill.
The final P is People. People refers to all staff who work for your business, including yourself. Many business owners will meticulously craft a marketing strategy and completely forget that every single policy and decision is ultimately executed by a specific person or team of people. Hiring the right people and making them happy will not only keep your business running smoothly; it will also translate to the experiences your staff have with your customers.
Most popular social media platforms as of March 2022
Which social media platforms are currently the most used?
Meta leads the pack with Facebook’s 2.89 billion active users per month, closely followed by Youtube which has 2.29 Billion users. Instagram and Whatsapp close off the top 4 with 2 billion users respectively. TikTok is an up-and-coming platform with more than 1 billion active monthly users. At the moment, TikTok is the most downloaded app, beating its closest rival WhatsApp by 250 million downloads.
But what does all this information mean for your business? Sheer volume is not the only factor to consider when deciding which platform to use.
Other things to consider are:
- Your audience
- Your company and its message
- Your competitors
- The platforms, their uses and mediums
- Your available resources
Audience
We are bombarded with digital messaging at every moment of every day. To reach your audience in this chaos, your content needs to cut through the noise. This means reaching your audience where they are most engaged and when they are most receptive to your message. If you’re selling a service or product aimed at women over the age of 45, the odds of finding them on a platform like TikTok are slim. You’d have far better results connecting with them on Facebook.
Before you embark on a marketing campaign, spend time researching your audience, their habits and their preferences. Identify the type of content they find valuable or you’ll run the risk of wasting your time and resources on an ineffective strategy. Implementing a strategy that does not resonate with your audience can have long-term repercussions on your brand’s positioning and reputation.
Your Company
Who are you, and what are you trying to achieve? Do you want your audience to think of you and your brand as quirky, trendy and current? Or do you want to be taken seriously and seen as a thought leader in your industry?
Answering these questions will help you determine which platforms align with your business and what you represent. Although platforms are becoming more integrated (think Facebook and Instagram), some platforms are still better suited to specific industries, messages and personas.
A perfect example would be professionals who make use of Instagram as their preferred platform. LinkedIn is where one would expect to find executives and business owners, but these individuals most likely use both platforms for different reasons. Instagram offers a relaxed space to showcase a more human side of themselves, while LinkedIn is the space for a more professional, serious persona. These differences will be reflected in the messages they choose to express on each platform, the format of their content, who they interact with, and the kind of content they engage with.
Think about it. Will your message – and by default your content – be the exact same across all platforms? If not, will you have the time and tools you need to create and schedule different posts for different platforms? If you want to convey a different feeling on each platform, how will you adjust your approach to achieve that?
Consider all of this when weighing up platforms and your place on them.
Your Competitors
Observing your competitors – what they do online and how they do it – can be extremely helpful. You can learn from their mistakes and successes. Even without directly copying them, you can use the knowledge to craft a more refined version of content that has already been tried and tested with your audience.
Keeping an eye on your competitors also shows you where your current audience most likely is (or isn’t) active. If competitors are getting thousands of TikTok views, it must mean that the very people you are hoping to reach are already there. Thanks to the magic of the algorithm, if you enter this space, you know your content will be put in front of this audience too. The algorithm is designed to show users content that they are most likely to engage with to keep them online for as long as possible. Use it to your advantage.
The platforms, their uses and mediums
Do you prefer text-only posts over images? That rules out Instagram and Pinterest as platforms for your business. Posting the wrong type of content for your chosen social media platform will most likely waste a fair amount of time and effort for little to no results.
Be decisive and honest about your goals and capabilities, then carefully consider which platforms have features that could benefit your business.
Resources
Without a decent video camera, video content is most likely not for you. If you’re unable to record clear audio, then a podcast probably won’t be the best idea for your business either. Posting poor quality images on Instagram for the sake of posting tends to do more harm than good.
However, resources don’t only refer to the tools and software used to create content. If you or your team do not have the skills to create content or the time to learn them, that also represents a lack of resources. Investing some time into learning how to take good pictures or record high-quality videos is vital to standing out in the online space. Resource availability and constraints must be acknowledged and addressed before selecting which social media platforms to use.
What does this mean for your business?
- Your audience is online. Somewhere. It is your responsibility to find them and engage with them where they are.
- Spend some time doing research before investing time, money and effort into developing a marketing strategy.
- Remain open-minded but realistic. If you do not have the ability or capacity to create high-quality content for your audience, focus your time and effort on a platform that you can create for. It is better to have an engaged audience on one platform than to have a less engaged audience spread across five different platforms.
Social Happiness can help your business determine which platforms, mediums and strategy would work best for you. In setting up a business content strategy, we do thorough research on the market, competitors, platforms and your business itself to make informed decisions on how to move forward with your marketing efforts.
Send us a quick email or click on the contact us link to schedule a free consultation with us.
If you’ve already got a strategy in place, why not check out this post? You can download our free template to get started on creating content for your business.